Service Desk
Acentra Health's Information Technology
Services team is here to help.
Contact the Service Desk
Please make sure you receive an email with a ticket number after submitting either of these forms.
If you don't, reach out to servicedesk@acentra.com to confirm your submission.
Atrezzo Provider Portal HelpAcentra Health Employee ITS Help
Self-Service Password Reset
Tips for Submitting a Service Desk Ticket
Self-Service Password Reset
To reset your Acentra Health password credentials, click here and follow the instructions as prompted.
Tips for Submitting a Service Desk Ticket
Here’s what to include so that we can provide quick and timely service! Remember, the more information, the better. In your request, please include:
- A clear description of your problem or request, mention any error messages, codes, or screenshots.
- Specify the device, software, or system involved. Indicate when the problem started and if it’s intermittent or continuous.
- Include your contact information and your availability and explain how the issue affects your work and its urgency.
If your issue involves an Acentra Health application, please also include:
- Name of the Application.
- Case ID or Member ID being used when an issue arises (if applicable). Also, include whether this issue is only happening with this case/member or all that you’ve tried.
- What you were trying to do prior to running into the error or issue.
Please note: do not include any Protected health information (PHI) or Personal Identifiable Information (PII) in your request.